Help

Something looks wrong

A value shows --

The face shows what your watch gives it. Some values exist only on some watches: sleep score needs Connect IQ 6.0.2 or newer (for example fenix 8 or Venu 4), solar intensity needs a watch with solar charging. Choose another value in the settings. If a value your watch does have stays at -- for a long time, write to me.

No weather, temperature or sunrise

Weather and location come from Garmin Connect on your phone. Give Garmin Connect location access, keep the watch connected and sync. After a sync it can take a few minutes.

Settings do not open or do not sync

  • On the watch: open the watch face menu (hold MENU, or long-press the screen on touch watches), select the Navy face and its settings.
  • Watches with Garmin's watch face editor (fenix 8 and newer, Venu 4, vivoactive 6 and others): long-press the face and choose Customize. Some settings are only in the Connect IQ app, each face page says which.
  • In the Connect IQ app on your phone: open the face, tap Settings, save. Not syncing? Restart watch and phone, then sync in Garmin Connect.

It looks different on my fenix 7 or Forerunner 255

These watches have MIP displays with 64 colours, so the dials are flat there by design. Most screenshots on this site are from AMOLED watches.

No seconds hand in always-on

Garmin refreshes always-on once a minute to save battery, so no face can show live seconds there. On MIP watches Navy Classic Pro and Navy Field can keep the seconds hand running in low-power mode when the watch allows it.

The store asks me to pay again

Sign in to the Connect IQ app with the same Garmin account you bought the face with and install it again. If it still asks you to pay, write to me before you pay twice.

Install a face

  1. Install the Connect IQ app on your phone and sign in with your Garmin account.
  2. Search "Navy" in the Connect IQ app, open the face and tap Install (paid faces show the price first).
  3. Sync the watch in Garmin Connect, then pick the face on the watch in the watch face menu.

Move to a new watch

Open the Connect IQ app with the same Garmin account and install the face on the new watch. Check the list of watches on the face page first. Your watch is not there? Write to me which watch you have.

Uninstall

Connect IQ app / My Device / Watch Faces / select the face / Uninstall. Pick another face on the watch first.

Contact

The quickest way is "Contact Developer" on the face's page in the Connect IQ Store, or e-mail [email protected]. Please write which face, which watch, and what you see. I reply quickly, and most issues have a quick fix.

Setup and questions for each face